Information you provide
We may collect your name, phone number, email, property location, mortgage servicer, payment status, loan estimates, household income, hardship information, preferred contact time, and any other information submitted in a form or communication. Please do not submit Social Security numbers, passwords, or bank login credentials.
Information collected automatically
We may collect limited technical information such as IP-derived security data, browser type, device information, referring page, pages viewed, and interaction data. Necessary technologies support security, form operation, and privacy preferences. Optional analytics or marketing technologies should operate only after the consent choice shown on the website.
How information is used
We use information to respond to requests, review mortgage-support inquiries, communicate by phone, text, or email with consent, operate and improve the website, prevent spam and duplicate submissions, maintain contact preferences, protect users, and meet legal or compliance obligations.
How information may be shared
Information may be available to Foreclosure Leader, Mortgage Modification Helpline, authorized representatives, and service providers that support communication, storage, website operations, analytics, compliance, or request handling. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
Communications and consent
When you submit the request form and affirm consent, you authorize contact about your inquiry as described beside the form. Consent is not a condition of purchase. You may opt out of marketing texts by replying STOP, ask a caller to place you on the do-not-call list, or use the opt-out link provided in an applicable communication.
Retention and security
We retain information for as long as reasonably needed to handle the request, maintain consent and opt-out records, resolve disputes, protect the service, and comply with law. No method of storage or transmission is completely secure, but we use reasonable administrative and technical measures intended to limit unauthorized access.
State privacy choices
Residents of certain states may have rights to request access, correction, deletion, or information about disclosure of personal information, subject to legal exceptions. You may also submit a request concerning sale or sharing as those terms are defined by applicable state law. We will take reasonable steps to verify requests.
- Call +1 (800) 961-5292 and state that you are making a privacy request.
- Use the Privacy Choices page linked in the footer.
- An authorized agent may submit a request where permitted by law.
Children and external links
The service is intended for adults and is not directed to children under 18. The website may link to government or third-party sites. Their privacy practices are governed by their own policies.
Contact and updates
Privacy questions may be directed by phone to +1 (800) 961-5292 or by mail to 1950 W 108th St, Los Angeles, CA 90047. We may update this policy as practices or legal requirements change. Last updated August 29, 2026.