FREE practical guide · FHA Mortgage Assistance
When to Call HUD About an FHA Mortgage
How the FHA Resource Center and HUD-approved counselors can provide independent information.
How the FHA Resource Center and HUD-approved counselors can provide independent information. The safest first move is to confirm the account status and deadline directly with the mortgage servicer, then keep a dated written record.
Understand the issue
What this topic means for a homeowner
HUD's FHA loss mitigation program includes home-retention and home-disposition options for eligible borrowers with FHA-insured mortgages. The mortgage servicer applies current FHA requirements and determines eligibility.
HUD's current overview includes repayment plans, forbearance, standalone partial claims, loan modifications, combined options, and a Payment Supplement. Program details can change, so verify the current rules.
A practical way to think about it
Know when independent help matters
A HUD-approved counselor can help with organization and options. A licensed attorney can provide state-specific legal advice when rights, title, court papers, or a sale date are involved.
Action plan
Work through these steps in order
- 1
Confirm that the mortgage is FHA-insured.
- 2
Ask the servicer for an FHA loss mitigation review.
- 3
Submit current income and hardship information.
- 4
Request a written explanation of the option offered or denied.
- 5
Use HUD or a participating housing counselor for independent program information.
Document checklist
Put these records in one working file
The exact request can differ by loan and servicer. Use the checklist you receive in writing as the final authority.
- FHA case or loan information
- Current mortgage statement
- Income and hardship records
- Servicer application
- Written FHA option or decision
Questions to ask
Use specific questions and request written answers
Which FHA option am I being reviewed for?
Does the offer use a partial claim?
When would that amount become due?
Is a trial payment plan required?
What payment applies after any temporary supplement?
Pause and verify
Warning signs that require extra care
- A partial claim is generally not a grant.
- A temporary payment reduction may end after a defined period.
- Always verify current program rules with HUD or the servicer.
HUD: FHA Loss Mitigation
Search the named agency directly to verify current public guidance. If a court paper, sale date, title question, or state-law deadline is involved, speak with a licensed attorney in the property's state.
This guide is not legal, tax, bankruptcy, financial, or housing-counseling advice. It does not create an attorney-client or fiduciary relationship, and it does not guarantee a loan modification, foreclosure delay, or any other result. A website request is not notice to your servicer, a court, or a trustee.